These settings only affect the display of information on the receipts for the clients, such as printed receipts, email receipts and do not affect the format of receipts in the archive in POS and in the Back Office, where customer information and notes are always displayed.
Go to the ‘Receipt’ section in the ‘Settings’ menu in the Back Office.
In the Receipt settings, switch on the ‘Show customer info’ option if you want to display the information of your registered customers on the receipts.
Switch on the ‘Show comments’ option if you want to display the comments of the items and the ticket on the receipts.
Don’t forget to save your changes by clicking on the ‘Save’ button.
If you have several stores, you have to make these settings for each store by selecting the store’s name from the drop-down list and saving changes.
Now, during the sale, when you register a new customer or assign a ticket to an existing customer, the customer name and number will be printed on the receipt.
You can add comments to the open ticket by tapping on the ‘Edit ticket’ button under the menu (⋮).
Type in the comment on the pop-up window and tap ‘Save’.
To add a comment to the item, click on the item in the ticket. Fill in the comment field in the pop-up window and tap ‘Save’.
The Information about the customer (Name, Address, and Phone) and comments (comment to the open ticket and comments to the items) will appear on the receipt.
The item comments will be displayed on the return receipt, but the ticket comments will not.