Customer Display System Configuration Guide

Right now, this application on iOS devices can be connected only with Loyverse POS app on iOS devices. Loyverse CDS app for Android works only with Loyverse POS for iOS. We are working on full compatibility between apps on different operating systems (Android and iOS).


This guide will show you how to configure Loyverse CDS. To learn more about working with Customer Display System, please read How Loyverse CDS Customer Display works.

The Loyverse CDS app lets you display itemized order information to your customers on a separate digital display without interrupting the payment flow in the Loyverse POS app.

1. Install Loyverse CDS app

Download the Loyverse CDS for iPad (iOS 8.2 or higher) or Android (4.0.3 or later) tablet. Loyverse CDS app works only on tablets. The tablet should be positioned in landscape mode.

Launch the app, and you will see Loyverse CDS welcome screen. There are ‘IP Address’ and ‘Device name’ of your tablet, the information needed for further paring CDS with Loyverse POS.

Loyverse CDS welcome screen

2. Activate option for using CDS

Login to the back office, navigate to the Settings menu, scroll to General Settings and switch the ‘Use customer displays’ slider on.

the ‘Use customer displays’ slider
Don’t forget to save changes.

3. Pair customer display with Loyverse POS

First, make sure that mobile devices with Loyverse CDS and with Loyverse POS are connected to the same Wi-Fi router.
Then launch Loyverse POS and go to Settings > Customer displays.

Customer displays

Tap the ‘+’ button to add a customer display.

the ‘+’ button to add a customer display

Enter your customer display name into the ‘Name’ field and tap the ‘Search’ button to search a network for available customer display device.

‘Search’ button to search a network for available customer display device

Select the appropriate customer display from the list of discovered devices and click OK.

the list of discovered devices

If automatic discovery fails, you can enter the IP address of the customer display device manually.

‘Pair’ button

Then tap ‘Pair’ button.

At Loyverse CDS window will appear with the invitation to pair CDS to POS. Tap ‘Pair’ button to approve the connection.

the invitation to pair CDS to POS

If you see a screen with the blank ticket, then your customer display is paired with Loyverse POS.

a screen with blank ticket

At the Loyverse POS, the button ‘Pair’ will change to ‘Unpair’. Save your settings at Loyverse POS.

‘Unpair’ button

Now you can see your Customer Display on the list.

Customer Display on the list

In the same way, you can connect several CDS to one POS.


See also: How Loyverse CDS Customer Display works