Purchase History of a Registered Customer in the POS

This feature allows you to view the purchase history of a registered customer directly from the Loyverse POS app during a sale. It’s helpful for checking past transactions, issuing refunds, reprinting receipts, or emailing them to the customer.

How to View Purchase History

On the Sales screen of the Loyverse POS app, add a registered customer to the ticket by tapping the ‘Add client’ icon and selecting the customer.

After the customer is added to the ticket, tap the ‘View purchases’ button from their profile popup.

button “view purchases” on the customer profile

You will see a list of previous receipts issued from the current store, associated with the customer.

the list of past receipts issued from this store, connected to the customer

Tap on a receipt to open its details.

actions with the receipt

 

Actions You Can Take

Refund: Tap the ‘Refund’ button to start the return process.

Send receipt: Open the three dots menu (⋮) and choose ‘Send receipt’ to email it to the customer.

send and print receipt buttons

Print receipt: You can also reprint the receipt if a printer is connected to the POS.

Notes

  • The purchase history only displays receipts from the same store where the POS is used.
  • If the device is offline, only receipts that were previously downloaded to the device will be accessible in the purchase history.
  • The ‘View purchases’ button is available only after the customer is added to the ticket.

 

See also:

How to See the Purchase History of Registered Customers

How to Sign Up a Customer in Loyverse POS