Information about the Customer and Notes in the Receipt

This functionality is currently available for iOS devices only. It will be available for Android devices soon.

These settings only affect the display of information on the receipts for the clients, such as printed receipts, email receipts and receipts in the Loyalty Ocean app, and do not affect the format of receipts in the archive in POS and in the Back Office, where customer information and notes are always displayed.

Go to the ‘Receipt’ section in the ‘Settings’ menu in the Back Office.

the ‘Receipt’ section in the ‘Settings’ menu

In the Receipt settings, switch on the ‘Show customer info’ option if you want to display the information of your registered customers on the receipts.
Switch on ‘Show notes’ option if you want to display the comments of the items and the ticket on the receipts.

Show customer info and Show notes

Don’t forget to save your changes by clicking on the ‘Save’ button.

If you have several stores, you have to make these settings for each store by selecting the store’s name from the drop-down list and saving changes.

store selection

Now, during the sale, when you register a new customer or assign a ticket to an existing customer, the customer name and number will be printed on the receipt.  

adding the customer to the ticket


You can add comments to the open ticket by tapping on the ‘Edit ticket’ button under the menu (⋮).

Edit ticket in the menu

Type in the comment on the pop-up window and tap ‘Save’.

 the comment to the ticket
 

To add a comment to the item, click on the item in the ticket. Fill in the comment field in the pop-up window and tap ‘Save’.

The comment to the item


The Information about the customer (Name and Number) and notes (comment to the open ticket and comments to the items) will appear on the receipt.

Information about the customer and notes on the receipt.

Note:
The item comments will be displayed on the return receipt, but the ticket comments will not.