Information about the Customer and Comments in the Receipt

You can configure whether customer information and comments appear on client-facing receipts, such as printed or emailed receipts. These settings do not affect internal receipts stored in the POS or Back Office, where all customer data and comments are always visible.

Setting Up in the Back Office

Log in to the Back Office and go to the ‘Settings’ menu.

Select the ‘Receipt’ section.

‘Receipt’ section

You will see two relevant options:

  • Show customer info: Enable this to display the customer’s name, phone number, and address (if filled in) on printed and email receipts.
  • Show comments: Enable this to include both ticket comments and individual item comments on receipts.

    ‘Show notes’ option

Don’t forget to click ‘Save’ after making changes.

Multi-Store Consideration

If you manage multiple stores, these settings must be configured separately for each store:

  • Use the store selector at the top of the Receipt settings page.

    select the store from drop-down list

  • Repeat the configuration and save changes for each store.

 

Adding Customer Information During Sale

To display customer details on the receipt:

  • Tap the ‘Add client’ icon during a sale.

    adding customer to ticket

  • Select or create a customer. The receipt will then include their name, phone number, and address (if available).

 

Adding Comments

You can add comments to both tickets and individual items:

To add a ticket comment:

  1. Tap the menu (⋮) on the ticket header.
  2. Select ‘Edit ticket’.

    Edit ticket in the menu

  3. Type your comment in the popup window and tap ‘Save’.

    Comment to the ticket

To add an item comment:

  1. Tap the item in the ticket.
  2. Enter the note in the ‘Comment’ field in the popup.

    The comment to the item

  3. Tap ‘Save’.

 

What Will Appear on the Customer’s Receipt

If enabled in settings, the following will be printed or emailed on the customer’s receipt:

  • Customer name, address, phone number
  • Ticket-level comment
  • Item comments

 

Information and notes on the receipt

Note: All these details also appear on the refund receipt, if a refund is processed for the transaction.

 

See also:

How to Sign Up a Customer in Loyverse POS