How to Recover Password for the Back Office


To change or recover your password, go to your Back Office login form: and click "Forgot password?".

Back office login

Type your Email into the Reset password form and press the ‘Continue’ button.  

Reset password form

Check your email and click on the “Continue” button.

Continue button

Click on the ‘Forgot your password?’ link.

Forgot your password? link

Click on the “Send reset email” button.

Send reset email button

Now check the password recovery instructions which are sent to your email. Sometimes emails are filtered as spam, so if it’s missing from your inbox, try the spam folder. Once you’re in the email, click on the ‘Reset password’ link.

the password recovery instructions

You will be directed to the “Set a new password” form. Type your new password into the field and click the ‘Set password’ button.

Set a new password form

You will see the confirmation message of the resetting password.

confirmation message of the resetting password

Now you can login with the new password to the Back office.

Note: After changing the password, all the active connections to the Back Office and Dashboard app will be logout, and you will have to login again with a new password. 


See also:

Setting Up Your Shop in Loyverse Back Office