1. Trial period
2. Subscription to Employee management
3. Subscription for Advanced inventory
4. Subscription for Integrations
5. Adding payment method
6. Payments for subscriptions
7. Unsubscribing
Add-on services of Loyverse POS include subscriptions to Employee management, Advanced inventory, and Integrations.
1. Trial period
All add-on services have a 14-day free trial period. Starting a trial period does not require a card.
To start a trial, login to the Back Office, and click on the ‘Billing & subscriptions’ button from the Settings menu.
Click on the ‘Try for free’ buttons to start a 14-day free trial period for Employee management, Advanced inventory, or Integrations.
For Employee management trial, you will be asked to add employees in the Employees list. When adding an employee, a pop-up window with terms and conditions will appear on your screen. Click on the ‘Start free trial’ button.
You will see the information about the trial expiration date. If you want to continue using the service, after finishing the trial, activate the subscription by clicking on the ‘Activate’ button. At any time, you can cancel the trial with the ‘Unsubscribe’ button.
Likewise, for Advanced inventory trial, a pop-up window with terms and conditions will appear on your screen. Click on the ‘Start free trial’ button.
You will see the information about the trial expiration date. If you want to continue using the service, after finishing the trial, activate the subscription by clicking on the ‘Activate’ button. At any time, you can cancel the trial with the ‘Unsubscribe’ button.
Likewise, for the Integrations trial, a pop-up window with terms and conditions will appear on your screen. Read the Terms of Third-Party Integration, and agree with them by selecting the check box. Click on the ‘Start free trial’ button.
You will see the information about the trial expiration date. If you want to continue using the service, after finishing the trial, activate the subscription by clicking on the ‘Activate’ button. At any time, you can cancel the trial with the ‘Unsubscribe’ button.
2. Subscription to Employee management
When you click on the ‘Activate’ button in the ‘Billing & subscriptions’ section, a pop-up window will appear to inform you about the subscription conditions. Select your pricing plan and click on the ‘Continue’ button to start your subscription.
If you have not yet added a payment method, you will be redirected to the Add payment method form.
After you finish the subscription process at the ‘Subscriptions’ box, you can see the information about your active subscription for Employee management.
3. Subscription for Advanced inventory
Click on the ‘Activate’ button for ‘Advanced inventory’ in the ‘Billing & subscriptions’ section to start a subscription.
On the pop-up window, choose the desired pricing plan and click on the ‘Continue’ button.
If you have not yet added a payment method, you will be redirected to the Add payment method form.
After you finish the subscription process at the ‘Subscription’ box, you will see the information about your active subscription for Advanced inventory.
4. Subscription for Integrations
Click on the ‘Activate’ button for ‘Integrations’ in the ‘Billing & subscriptions’ section to start a subscription.
On the pop-up window, choose the desired pricing plan and click on the ‘Continue’ button.
If you have not yet added a payment method, you will be redirected to the Add payment method form.
After you finish the subscription process at the ‘Subscription’ box, you will see the information about your active subscription for Integration.
5. Adding payment method
Click on the ‘Add payment method’ button to add your card information.
Fill in all fields and click on the ‘Save’ button. All information will be verified. If any information is missing or incorrect, a pop-up message will notify you what needs to be corrected.
If all the information is correct, your card will appear as a payment method.
6. Payments for subscriptions
Now, all fees for your subscribed plans will be automatically charged to your bank card that is entered in the ‘Payment method’.
All your payment history, as well as warnings about failed payments, will be shown in the ‘Invoices’ box of the ‘Billing’ section.
Note: You may also be charged VAT if your billing country is UK or in the EU. You can cancel your Employee management subscription at any time by deleting extra employees in the ‘Employee list’ section. However, please note that the paid amount is non-refundable. Therefore, if you delete any employees before the paid period ends, the paid amount cannot be refunded.
7. Unsubscribing
When your trial or subscription period ends, everything in the Back Office will be locked except for the 'Billing & Subscriptions' section and access to manage stores or the employee list according to the subscription.
For free trial users: If no action is taken, the Back Office will be locked immediately after the free trial period ends.
To continue using the Back Office, you will need to either activate the subscription or unsubscribe.
If the subscription was activated but the first payment failed and the invoice was not paid, the Back office will be locked immediately.
For subscribed users: When the billing period ends, a new invoice will be issued automatically. If this invoice is not paid, the system will allow you to continue using the Back Office for 7 days, then it will be locked on the 8th day.
To continue using the Back Office, you must pay the unpaid invoice or unsubscribe.
If you click ‘Unsubscribe’ from the Employee management, all your employees will be deleted from the Employees list except for the owner, and you can continue using the Back Office.
Or you can delete some employees by yourself by going to the ‘Employee list’ section in the Employees menu and pay for the remaining number of employees.
If you click ‘Unsubscribe’ from Advanced Inventory, you will see a warning message about the loss of access to the Advanced Inventory features.
Click on the ‘Unsubscribe’ button to continue.
In the locked state, the user also has access to the ‘Stores’ and ‘POS devices’ section in the Settings menu to manage (delete) stores.
Note: Unsubscribing will cancel any outstanding debt for the subscription.
The system transfers the previously paid amounts to the customer's credit account when:
- changing the pricing plan to a lower one in the middle of the billing cycle
- reducing the number of employees and/or stores in the middle of the billing cycle
- unsubscribing in the middle of the billing cycle
You can use the money from your credit account for the paid services of Loyverse POS.