How to Use Predefined Open Tickets

This feature is currently available on iOS devices only. It will be available for Android devices soon.

This feature allows you to quickly assign names to open tickets. For example, Table 1, Table 2, etc.

Please be sure that the open ticket option is activated in the Back Office.

1. Configuration

Login to the Back Office, click on the ‘Open tickets’ button in the Settings menu. Switch on the ‘Use predefined tickets’ slider.

the ‘Use predefined tickets’ slider


You can create a new open ticket by clicking on the ‘Add predefined ticket’ button and name it, for example, Table 1, Table 2, etc.

‘Add predefined ticket’ button

Don’t forget to save changes.

If you have multiple stores, you can make a separate set of tickets for each one. To do this, choose the store from the drop-down list.

store selection

 

2. Creating Open Tickets

During sales, in the Loyverse POS app, when your ticket is formed, click on the ‘Save’ button.

save open ticket button at the sale screen


On the next screen, you will see the list of predefined ticket names. If you choose one, the ticket will be saved with the chosen name. The list does not show already occupied predefined tickets.

the list of predefined ticket names


You can also choose ‘Custom ticket’ instead of predefined one; just fill in its Name and Comment fields and tap ‘Save’.

‘Custom ticket’ form

 

3. Editing Open Tickets

You can edit, split, or move saved predefined open tickets.

Click on the button 'Open tickets' to access the list of active open tickets.

'Open tickets' button


Tap the ticket from the list to edit.

The list of saved open tickets

 

In the three-dot menu, you can choose edit, split, or move ticket.

the three-dot menu


By editing, you can add or change the comment to the ticket or convert it to a custom one.

editing of open ticket

Splitting predefined tickets works the same as regular open tickets (How to Split an Open Ticket with Loyverse POS).

But instead of merging ticket (How to Merge Open Tickets with Loyverse POS), predefined tickets has the ‘Move ticket’ option. You can move your ticket to other predefined or a custom one. Choose your destination ticket and tap ‘OK’.

‘Move ticket’ option

 

See also:

Open Tickets

How to Split an Open Ticket with Loyverse POS

How to Merge Open Tickets with Loyverse POS