Open Tickets

Open tickets allow you to create, edit, and save an order, before completing a sale. This feature is usually used in cafes and restaurants, where the order and payment may be separate over an extended period.
Open tickets help you to work with few orders simultaneously, edit and close them during payment.

Settings

In the back office, go to the 'Settings' section and activate the mode 'Use open tickets.' Do not forget to save your changes.

Open ticket

 

 

Open ticket creation

Once you have formed a ticket when selling through the mobile application, click on the ‘Save’ button.

Sale screen

In the opened window, you can edit the name of the ticket (it will be generated automatically with reference to the current time) and add a comment to it. Click 'OK' to save the ticket.

edit open ticket window

 

Searching and editing

To edit or close the open ticket, click on the button 'Open tickets.'

button "Open tickets"

In this menu, you will find the open tickets list, which can be sorted by name, last modification time, amount, and a number of employees who have opened the ticket. If the ticket list is very long, use the search bar.

open tickets list

To edit or close the ticket, find it in the list and click on it. Do necessary steps and click ‘Save’ or ‘Payment.'

If you need to edit the name of the ticket or the comment attached to it, then tap on the ‘Edit ticket’ line in the three-dot menu.

three dot menu

 

Transfer and removal

Employees, with the 'Manage all open tickets' function enabled, can transfer their tickets to each other.
In the open ticket list, check the necessary tickets and tap the icon of the two arrows in the upper right-hand corner of the screen.

transter ticket icon

Through search, choose the employee and click "OK".

search the employee

 

To remove the ticket, select it and click the trash can icon.

remove the ticket icon

If you want to forbid your cashiers deleting saved open tickets or deleting items from them, you can restrict access rights. For this go to Access right menu at the Back Office and open the ‘Cashier’ user group for editing. Deselect ‘Void saved items in open tickets’ option.

Deselected ‘Void saved items in open tickets’ option.

Don’t forget to save changes.

 

See also:

Open Tickets Synchronization