‘Open tickets’ allow you to create, edit, and save an order, before completing a sale. This feature is usually used in cafes and restaurants, where the order and payment may be separate over an extended period of time.
‘Open tickets’ helps you to work with few orders simultaneously, edit, and close them during payment.
In the Back Office, go to the ‘Settings’ menu, Features section, and activate the mode ‘Open tickets’. Do not forget to save your changes.
Open ticket creation
Once you have formed a ticket when selling through the mobile application, click on the ‘Save’ button.
In the opened window, you can edit the name of the ticket (it will be generated automatically with reference to the current time) and add a comment to it. Click the ‘Save’ button to save the ticket.
If you have the predefined ticket functionality on, you have to select one from the predefined ticket list.
Afterward, the column with the ticket becomes clear, and you can work with other clients.
Searching and editing
To edit or close the open ticket, click on the button ‘Open tickets’.
In this menu, you will find the open tickets list, which can be sorted by name, amount, last modification time, and employees. If the ticket list is long, use the search bar.
To edit or close the ticket, find it in the list and click on it. Edit or close the ticket, then click ‘Save’ or ‘Charge’.
If you need to edit the name of the ticket or the comment attached to it, tap ‘Edit ticket’ in the three-dot menu.
Assigning and Removal
Employees whose ‘Manage all open tickets’ function is enabled can assign their tickets to each other.
In the open ticket list, check the necessary tickets and tap the icon at the upper right-hand corner of the screen.
Through search, choose the employee and click the ‘Assign’ button.
To remove the ticket, select it and click the trash can icon.
If you want to forbid your cashiers from deleting saved open tickets or deleting items from them, you can restrict their access rights. To do this, go to the ‘Access rights’ menu in the Back Office and open the ‘Cashier’ user group for editing. Deselect ‘Void saved items in open tickets’ option.
Don’t forget to save changes.