Troubleshooting When Working with KDS

1. Separate Router

Often problems of losing the connection between Loyverse POS  and KDS appear when there are many other Wi-Fi connections to the same Wi-Fi router.
We recommend having separate router with Wi-Fi connection only to the mobile device with Loyverse POS App and mobile devices with KDS App.

If the problem continues or you cannot have separate router go to next step.

2. Assign a static IP address to the kitchen display tablet

Connect your device to the same WiFi network as the device with Loyverse POS is connected to, and make sure the connection is working. Then change your network settings from DHCP to static.

On an iPad, go to Settings >  WiFi. Tap on the blue arrow next to the name of the active Wi-Fi network. Write down the IP address, Subnet mask, Router and DNS values you see on the 'DHCP' tab, switch to the 'Static' tab and enter those values into respective fields. Tap on the Wi-Fi networks button in the upper left corner of the screen to save settings.

WiFi Settings on iPad  Kds

On an Android tablet, go to Settings > WiFi, tap and hold the active network, then tap 'Manage network settings'. Tap 'Show advanced options' and scroll down to IP settings, then change 'DHCP' to 'Static'. Tap 'Save'.

WiFi Settings on Android tablet Kds

See also:

Kitchen Display System Configuration Guide

Which tablet is the most popular among Loyverse KDS users?